EN pointe FAQ
 

Last Updated August 17, 2009


Customer FAQ’s


  How long does it take to receive my order?

Using US Postal Service, you should receive your package within ten business days. International shipping could take as long as 4 weeks. We also have Next Day and 2nd Day shipping available. These are shipped out within one business day of your order.


  What do you charge for shipping?

You can calculate your shipping rates within your Google Cart . Our shipping rates very with options but are all standard USPS rates with an insurance option.


  What if I don't like something, or it breaks during shipping?

Your complete satisfaction is very important to us! We guarantee that if you do not like your merchandise, or it is broken, you can return it and get your money back. This 100% satisfaction money-back guarantee is good for 30 days.


  How do I cancel an order?

If you need to cancel your order, simply contact Customer Service. Please include the invoice number of the item that you would like to cancel to insure accuracy.


  What about LARGER Posters/Prints?

We offer large scale and custom printing as well, but require a longer production time. If you desire a massive or special print, please contact customer service for a quote.


  What if I have a question that is not on this FAQ?

Don't worry...we're here for you! Please contact Customer Service.

Or to get your own personal customer service rep, simply click here! You can also call our customer service line at (225) 205-2099.